FAQs
YOUR QUESTIONS ANSWERED
For Customers
Cobber is Australia's groundbreaking mobile delivery app, transforming the way buyers and sellers on social marketplaces connect with reliable delivery drivers. It's your ticket to hassle-free transactions, eliminating the need for owning or renting vehicles like cars, trucks, vans, or trailers.
With Cobber, confidently buy and sell items of any size online. Our platform is supported by verified and friendly drivers who ensure secure, on-demand, or scheduled deliveries tailored to your convenience. Say goodbye to transportation worries and hello to a seamless buying and selling experience with Cobber.
We're here to help get your second-hand furniture to your doorstep. Unlike big moving companies that handle entire homes, we're all about making sure your specific items arrive safely and on time. To make things easy, just let us know the size of your furniture in the app – it's a quick form you can fill out on your phone.
For bigger or heavier pieces, there might be an extra cost if we need a second person to help lift. This helps us keep things smooth and efficient while making sure we handle your stuff with care. Your furniture delivery experience matters to us, and we're committed to making it as simple and stress-free as possible.
We have recently initiated the soft launch of our services in Adelaide, having successfully onboarded drivers in the northern, southern and southwestern suburbs. Our future plans include extending our coverage to cater to customers across Australia.
Your price is determined based on a single item with a base price of $30 for up to 10km and a per km amount after that depending on the size of the vehicle. If you have multiple items or require more than 1 person to help move the item, the price may be altered
Our delivery partners place a strong emphasis on the safety and security of goods during transit, as well as at pick-up and drop-off locations. They take necessary precautions to minimize the risk of damage, loss, or theft. While our priority is to work with reliable drivers and maintain a high level of service quality, we also encourage customers to provide feedback through our driver star rating system to ensure ongoing improvement and accountability.
You can read the full Terms of Service, including the liability waiver, in the Cobber App by selecting Terms and Conditions in the menu.
Our delivery partners place a strong emphasis on the safety and security of goods during transit, as well as at pick-up and drop-off locations. They take necessary precautions to minimize the risk of damage, loss, or theft. While our priority is to work with reliable drivers and maintain a high level of service quality, we also encourage customers to provide feedback through our driver star rating system to ensure ongoing improvement and accountability.
No, homeowners or residents are not required to assist with lifting or moving heavy items. Our independent contractors are responsible for handling these tasks.
While you can choose to assist, it is important to understand that you do so at your own risk. We strongly recommend letting our trained contractors handle the lifting and moving.
If you choose to assist in lifting or moving an item and sustain an injury, Cobber and its independent contractors are not liable for any injuries, losses, or damages. By assisting, you acknowledge and accept the risks involved.
Yes, our Terms of Service include a liability waiver stating that Cobber, its affiliates, and its independent contractors are not liable for any injuries or damages arising from your voluntary assistance in lifting or moving heavy items.
If you choose to assist, please follow proper lifting techniques: bend your knees, keep your back straight, and avoid twisting your body. Use appropriate equipment if available and communicate with the contractor to ensure safe coordination.
Our contractors are trained and equipped to safely handle heavy items. To minimise the risk of injury and ensure efficient service, we recommend that homeowners do not assist with lifting or moving items.
If it's a bulky item, select 2 Person Task in the size category or communicate with your contractor before the scheduled pickup or delivery to discuss any concerns or special requirements. Our contractors are prepared to handle lifting and moving tasks safely and efficiently.
If you have any questions or concerns, please contact Cobber’s customer service team at [email protected]. We are here to help and ensure a smooth and safe experience for all our users.
You can read the full Terms of Service, including the liability waiver, in the Cobber App by selecting Terms and Conditions in the menu.
For Drivers:
Following these guildelines helps ensure a safe and efficient process for everyone involved. Cobber is committed to supporting you with the necessary tools and resources to carry out your tasks safely. If you have any questions or need further assistance, please contact Cobber support.
Please fill out the form below and our customer service will contact you to walk you through driver activation.
Yes! Our app will ensure that whether you drive a sedan, ute, suv, van, truck or have a trailer you will only be matched with jobs that are suitable for your vehicle.
Our pricing algorithm is being finalised and will factor in:
- type of vehicle,
- distance travelled,
- weight and size of the item to be delivered and
- any surcharges
We are undertaking market analysis and tuning the algorithm targeting driver fees of between 25-50 dollars an hour. Drivers are at the heart of our business and we guarantee will always ensure a fair share of fees is delivered. At the same time we minimize our profits to ensure that the delivery service is affordable for everyone!
Due to the processing times between Stripe and your bank, it typically takes 3-5 business days for the payment to arrive in your designated account after it has been released. If you encounter any issues with getting the payment released from a Customer, please email [email protected]
No, registering to drive with Cobber doesn't make you an employee. Cobber is designed as a gig economy platform, where drivers operate as independent contractors or operate as sole traders with ABN, enjoying all the benefits and flexibility that come with this arrangement. For a more detailed understanding, Fair Work Australia provides insights that might clarify this further.: https://www.fairwork.gov.au/find-help-for/independent-contractors/gig-economy
You can read the full Terms of Service, including the liability waiver, in the Cobber Driver App by selecting Terms and Conditions in the menu.
Always wear appropriate PPE, including gloves and sturdy footwear. Use back support braces if needed for heavy lifting
Inspect the furniture for any damage or loose parts. Check the area for obstacles or hazards and plan your route to ensure it's clear of tripping hazards.
Bend your knees and keep your back straight when lifting. Use both hands to lift and carry items and avoid twisting your body while carrying heavy loads.
Ensure all tools and equipment (e.g., dollies, straps) are in good working condition. Use moving blankets to protect furniture and prevent damage
Introduce yourself to the customer and explain the process. Confirm the item(s) to be picked up and their condition.
Inspect the furniture for any pre-existing damage and document it. Take photos if necessary to ensure clarity on the item’s condition.
Ensure the path from the item to the vehicle is clear. Identify and mitigate any potential hazards (e.g., loose rugs, slippery floors).
Use straps and ties to secure the furniture in the vehicle. Ensure items are evenly distributed to prevent shifting during transit.
Drive cautiously, adhering to speed limits and traffic laws. Avoid sudden stops and sharp turns to keep the load stable.
Keep a first aid kit and emergency contact numbers in the vehicle. Know the route and have a plan in case of vehicle breakdown.
Use the app to start delivery to give the customer your time of approval. Once there, notify the customer of your arrival. Discuss the planned delivery route and final placement of the item.
Inspect the delivery area for any hazards or obstacles. Carefully place the item in the designated spot, ensuring it’s stable and secure.
Confirm with the customer that the item has been delivered in good condition and take a photo of it at the location. Document and report any incidents or issues that occurred during the process.
In case of any injury, seek medical attention immediately. Report the incident to Cobber support as soon as possible.
Provide a detailed account of the incident, including time, location, and nature of the incident. Include any photos or witness statements if available. This documentation is crucial for the claims process.
Insurance
Understanding the insurance coverage helps ensure that you are protected while performing your duties. It also provides peace of mind knowing that Cobber has measures in place to handle claims for property damage, personal injury, and other liabilities. If you have any questions or need further assistance, please contact Cobber support.
Cobber's insurance includes Public & Products Liability cover, which protects against claims of property damage, personal injury, and advertising injury caused by an occurrence during the period of cover.
If you accidentally damage a customer’s property while performing your duties, Cobber’s Public & Products Liability cover will protect against claims for property damage up to $250,000 per occurrence.
Yes, it is essential to inspect the items for any pre-existing damage and document it before handling. This helps avoid any disputes regarding the condition of the items.
While Cobber’s insurance provides some coverage, it is important for independent contractors to have their own personal injury insurance. Cobber’s insurance may have limitations regarding coverage for personal injuries to contractors.
In case of any injury to a customer or third party, seek medical attention immediately and report the incident to Cobber support. Cobber’s Public & Products Liability cover protects against claims of personal injury to third parties.
The policy covers liability for personal injury, property damage, and advertising injury caused by an occurrence during the period of cover. It includes defense costs and supplementary payments related to claims.
Yes, the Public & Products Liability cover has a limit of up to $250,000 for any one claim or series of claims arising out of any one occurrence for property damage. Other specific limits apply for different types of claims.
For any insurance-related questions or to report a claim, contact Cobber support. They will guide you through the process and provide the necessary assistance.
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